Warranty
DC Concept Care
5-Year Product
Guarantee
Furniture is made to be lived with. Our 5-Year Product Guarantee gives you added peace of mind against eligible manufacturing and structural defects for years to come.
Make a Guarantee Claim
Product Guarantee
5-Year
Furniture Guarantee
Furniture Guarantee
Furniture for the long term
Designed to last beyond the moment.
We believe good furniture should continue to perform long after it arrives in your home. That's why eligible DC Concept furniture comes with our complimentary 5-Year Product Guarantee.
Duration
5 years
From the date your eligible product is delivered.
Coverage
Manufacturing & structural faults
Protection against eligible defects in materials, workmanship and furniture construction.
Cost
Included at no extra charge
There is no additional fee to activate the guarantee.
Your coverage
What does the guarantee cover?
The guarantee protects eligible products against manufacturing and structural defects that arise from the way the product was manufactured, rather than from normal use, ageing or accidental damage.
Covered
- Manufacturing defects in materials or workmanship.
- Structural faults affecting the furniture frame, joints, load-bearing components or stability.
- Premature failure of structural components caused by a manufacturing defect.
- Manufacturing faults affecting functional components such as hinges, handles, drawer runners, table extensions, storage fittings or furniture mechanisms.
- Defects that prevent the product from functioning in the way it was reasonably designed to function.
Not covered
- Normal wear and tear or deterioration through normal use.
- Accidental damage, misuse, neglect, impact, overloading, pet damage or improper handling.
- Scratches, chips, dents, stains, tears, burns or other accidental cosmetic damage.
- Normal fabric pilling, creasing, stretching, pile flattening, fading or colour change caused by use or sunlight.
- Normal softening or compression of cushions, foam, fillings or upholstery over time.
- Damage caused by incorrect assembly carried out by the customer or by a third party not appointed by DC Concept.
- Damage caused by unauthorised alterations, repairs or modifications.
- Damage caused by excessive moisture, heat, cold, direct sunlight or unsuitable environments.
- Natural variations in wood, marble, stone, leather or other natural materials, including differences in grain, veining, texture or colour.
- Commercial, rental, hospitality, office or contract use unless the product is expressly stated by DC Concept to be suitable for that purpose.
5
Years of reassurance
Which products are eligible?
The 5-Year Product Guarantee applies to eligible DC Concept furniture that was identified as being covered by the guarantee on the product page or at the time of purchase.
- The product must have been sold with, or otherwise identified as eligible for, the DC Concept 5-Year Product Guarantee at the time of purchase.
- The product must have been purchased directly from DC Concept or through another sales channel expressly authorised by DC Concept.
- The guarantee applies to normal private domestic use.
- The product must originally have been delivered to an address within the United Kingdom.
- Proof of purchase must be available when making a claim.
Products sold as clearance, outlet, seconds or ex-display remain covered for eligible faults except where a particular defect, condition or imperfection was clearly disclosed and accepted before purchase.
Making a claim
We're here when you need us.
If you believe your furniture has developed a fault covered by the guarantee, please contact us as soon as reasonably possible after noticing the issue.
01
Contact us
Contact our Customer Care team with your order number and contact details.
02
Show us the issue
Send clear photographs or videos showing the product and the reported fault.
03
We'll assess it
We may request additional information, photographs, an inspection or return of the affected product or component.
04
We'll resolve it
Where the claim is covered, we'll arrange an appropriate repair, replacement part or replacement product.
If your claim is approved
Repair where possible. Replace where necessary.
If we confirm that a fault is covered by this guarantee, DC Concept will arrange an appropriate remedy depending on the nature of the fault.
This may include supplying replacement components, arranging a repair, replacing the affected product or, where the original product is no longer available, offering an equivalent replacement of similar function and value.
Reasonable costs associated with an approved guarantee repair or replacement within the United Kingdom will be covered by DC Concept.
A repair, replacement component or replacement product does not restart the original 5-year guarantee period. The guarantee will continue until the expiry date calculated from the original delivery date.
Frequently asked questions
A few things worth knowing.
Does the guarantee cover normal wear and tear?
No. Furniture naturally changes with use. Normal signs of ageing such as cushion softening, fabric creasing, pilling, fading, surface marks and normal material changes are not manufacturing defects and are therefore not covered.
Are fabrics and upholstery covered for 5 years?
Manufacturing defects may be covered, but normal deterioration caused by use is not. Staining, accidental tears, pilling, fading, stretching, creasing and normal compression of fillings are examples of issues that would normally be considered wear rather than a manufacturing defect.
What if my product has been discontinued?
Where an identical replacement is no longer available, we may offer an equivalent product or another reasonable solution, taking into account the age, function and original value of your furniture.
Can I claim if I bought the furniture for a business?
This guarantee is intended for products used in normal private domestic environments. Commercial, hospitality, rental, office or contract use is not included unless DC Concept has expressly confirmed in writing that the product and guarantee are suitable for that use.
Does replacing my furniture start another 5-year guarantee?
No. A replacement supplied under this guarantee continues under the remaining period of the original guarantee. It does not restart a new 5-year period. Your statutory consumer rights remain unaffected.
What should I do if my furniture arrived damaged?
Delivery damage should be reported to our Customer Care team as soon as reasonably possible so that we can investigate it promptly. Delivery damage is handled separately from this product guarantee. This does not affect your statutory consumer rights.
Do I need to register my 5-Year Product Guarantee?
No separate registration is normally required. Please keep your order confirmation or other proof of purchase, as we may ask for this when assessing a guarantee claim.
Is the 5-Year Product Guarantee transferable?
The guarantee is provided in connection with the original qualifying purchase. Proof of the original purchase may be required before any claim can be assessed.
DC Concept
Furniture to live with.
Questions about your guarantee or an existing product? Our Customer Care team is here to help.
Contact Customer Care
This 5-Year Product Guarantee is provided in addition to,
and does not affect, your statutory consumer rights.