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Return Policy

Thanks for purchasing our products at DC Concept.

Estimated Delivery Times

  • Typically, in-stock items arrive within 2 to 5 business days following the order, unless specified otherwise on the product page. It's crucial to accept delivery within 24 hours of the carrier's contact to avoid potential return, incurring a 20% restocking fee and return shipping charges.
  • Extended Backorder Times

  • Products on backorder could require a minimum of 8 weeks before delivery.
  • Delivery Methods

  • Smaller items are dispatched via carriers like DPD or Yodel, or occasionally through our freight partner for larger parcels. Delivery type is determined by product size; for example, while a bar stool might be delivered via standard carriers, a sofa may require large courier shipping.
  • Premium Shipping Services

  • We provide White Glove delivery upon request, involving separate freight carriers and additional charges. Please consult our help center for further details.
  • Delivery Notifications

  • We'll contact you 36 hours before delivery to arrange an appointment and provide an email for tracking your order. Failure to accept delivery within 48 hours will result in a daily storage fee of £150 until the order is received.
  • Consolidated Shipments

  • We generally hold orders until all items are available, allowing for a single delivery charge and date. If you prefer multiple shipments, contact us at info@dcconcept.co.uk with your order number. We currently don't offer expedited shipping through our website. For expedited or White Glove service inquiries, email us at info@dcconcept.co.uk.
  • Returns and Quality Assurance

  • Customers must inspect all items upon receipt and report any shipping damage or discrepancies. DC Concept commits to resolving quality issues or shipping damages reported within fourteen (14) days of the original delivery, including facilitating replacements as necessary.
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