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Shipping policy

  • Providing the products

      1.1.Delivery costs. The costs of delivery will be as told to you during the order process.

      1.2. When we will provide the products.

      1.2.1.Delivery of the products. We will deliver the product(s) to you as soon as reasonably possible. An estimated delivery date will be provided to you when your order is placed and we will endeavour to deliver the product(s) within 5 working days of this date, if not before.

      1.2.2. Delivery and Product Assembly.  When placing your order, you will be given the option to specify whether you would like to pay an extra charge for our product assembly service. If you opt for this service, when the product(s) arrive at their intended destination, a member of our dedicated product assembly team will then assemble and any relevant products. That service will be performed on the delivery date of the products unless otherwise arranged.

      1.3. On delivery, we will provide you with a delivery note confirming the date and time of delivery, what product(s) have been delivered and whether or not our assembly service has been required. You will be required to sign two copies of the delivery note, one which you can keep for your records and one which we will hold for our records.

      1.4. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

      1.5. Collection by you. If you have asked to collect the products from our premises, we will contact you when the products have been delivered to our premises and are therefore ready for collection. You can then collect the products at any time from this date during our working hours of 11.00 – 18.00 on weekdays (excluding public holidays).

      1.6. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

      1.7. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 1.9.2 will apply.

      1.8. If you have paid for, and do not allow us access to provide, the assembly services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If you would like us to re-arrange access at an alternative date and time to the delivery date, where this has not been requested in advance, this will incur an additional cost.

      1.9. Your legal rights if we deliver late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

      1.9.1. we have refused to deliver the products; or

      1.9.2. you told us before we accepted your order that delivery by the estimated delivery date was essential and we agreed that on the order (taking into account all the relevant circumstances).

      1.10. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.9, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

      1.11. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 1.9 or clause 1.10, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery.  If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.

      1.12. When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

      1.13. When you own the product. The law determines when ownership of goods is transferred to you. At the latest, ownership will transfer when we deliver the product to you (or you collect it) but you might take ownership earlier, for example, when we permanently identify the product as yours.

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